General Terms and Conditions

Who are we

The address of our website is: evelinapalace.eu. The website evelinapalace.eu is owned by a company “VAMI – KO” AD.

Storage of personal data:

All personal data filled in on our site are stored and processed in complete confidentiality and in accordance with the requirements of Regulation (EU) 2016/679 of 27 April 2016.

Reservation at Evelina Palace Hotel

Booking guarantee:

  • The online reservation is considered valid only after prepayment of the required deposit of 30% of the total amount for the reservation.
  • In case of incorrectly entered data or insufficient availability, the reservation is considered invalid.
  • In case you do not receive a booking confirmation, please contact us at 0878 196 043

Prepayment of a reservation made through the online reservation form of evelinapalace.eu:

You can transfer your deposit by bank transfer:
VAMI-KO AD – Sofia
First Investment Bank
Account in BGN IBAN – BG26FINV915010BGN0CZ39
Bank code BIC – FINVBGSF

In case of cancellation or non-appearance due to the fault of the client:

  • The hotel does not refund the prepaid deposit.
  • The hotel reserves the right to change prices of services in case of change in the economic situation in the country.
  • This change will not apply to already confirmed services and reservations.

Change of booking dates:

The change of the reservation is requested by the client and confirmed by Evelina Palace Hotel in writing (depending on the occupancy) to e-mail address: contact@evelinapalace.eu.

The hotel reserves the right to change the prices of services in case of change in the economic situation in the country, which, however, will not affect already confirmed reservations.

Accommodation and release:

  • Check-in is after 14:00 and check-out is by 12:00 at the latest.
  • The hotel reception is open 24 hours a day, you can check in at any time.
  • If you wish to vacate the used room later, please ask for consent and confirmation from the Reception that it is possible.

If possible for later release, the following surcharges apply:

  • Check out of the room no later than 14:00 – BGN 30 extra.
  • Check-out after 14:00 (without overnight stay) – BGN 50 extra.




RESERVATION
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