Health and safety care

Care for the health and safety of guests at Evelina Palace Hotel

Our team works to implement measures and adapt our services in a way that meets your needs and ensures the safety of all.

  • Hotel Evelina Palace has a certificate issued by the Union of Tourist Business in Bansko, based on a protocol from the Regional Health Inspectorate.
  • On the territory of Evelina Palace Hotel a physical distance of at least 1.5-2.0 m is required between the members of different families and no more than two people are allowed at the reception unless they are members of one family.
  • Liquid and gel hand sanitizers are applied everywhere in the common areas of the hotel, in the reception area, next to the elevator, in the restaurant and in the bathrooms.
  • Cleaning and disinfection of common areas is carried out according to a regulated schedule. All employees are required to wear a mask.
  • The elevator is only used by one family member or one person at a time. We recommend using the two stairways in the hotel.
  • It is not allowed to gather people in the common areas of the hotel, signs are placed and the process is organized in order to avoid the accumulation of guests.
  • In the restaurant, the tables and chairs are disinfected after each customer. We have enough outdoor tables in the garden. Meals are a la carte or buffet and are served in a way that guests do not touch the common food.
  • Hotel Evelina Palace strictly follows the requirements of the Ministry of Health to protect the health of its guests and employees.