Who are we
Storage of personal data:
All personal data filled in on our site are stored and processed in complete confidentiality and in accordance with the requirements of Regulation (EU) 2016/679 of 27 April 2016.
Reservation at Evelina Palace Hotel
- The online reservation is considered valid only after prepayment of the required deposit of 30% of the total amount for the reservation.
- In case of incorrectly entered data or insufficient availability, the reservation is considered invalid.
- In case you do not receive a booking confirmation, please contact us at 0878 196 043
Prepayment of a reservation made through the online reservation form of evelinapalace.eu:
You can transfer your deposit by bank transfer:
VAMI-KO AD – Sofia
First Investment Bank
Account in BGN IBAN – BG26FINV915010BGN0CZ39
Bank code BIC – FINVBGSF
In case of cancellation or non-appearance due to the fault of the client:
- The hotel does not refund the prepaid deposit.
- The hotel reserves the right to change prices of services in case of change in the economic situation in the country.
- This change will not apply to already confirmed services and reservations.
Change of booking dates:
The change of the reservation is requested by the client and confirmed by Evelina Palace Hotel in writing (depending on the occupancy) to e-mail address: email@example.com.
The hotel reserves the right to change the prices of services in case of change in the economic situation in the country, which, however, will not affect already confirmed reservations.
Accommodation and release:
- Check-in is after 14:00 and check-out is by 12:00 at the latest.
- The hotel reception is open 24 hours a day, you can check in at any time.
- If you wish to vacate the used room later, please ask for consent and confirmation from the Reception that it is possible.
If possible for later release, the following surcharges apply:
- Check out of the room no later than 14:00 – BGN 30 extra.
- Check-out after 14:00 (without overnight stay) – BGN 50 extra.
Legal grounds for using your personal data
We rely solely on legal grounds to use your personal data, namely:
Contract performance – the use of your personal data might be necessary to perform the contract you have with us. For example, as a user of our websites or services, Evelina Palace will use your personal data to respond to your requests and provide you with the requested services.
Legitimate interests – Evelina Palace may use your personal information about our legitimate interests to improve our services and the content of our websites; to protect our property and life, the health and physical integrity of our staff, customers and other third parties; to obtain professional advice and exercise legal claims.
Legal compliance and / or high interest, as required by a valid and binding request from a government body with appropriate jurisdiction.
For reasons of public interest in the field of public health, such as protection against serious cross-border threats to health
What do we use your personal data for?
To provide the best possible service to customers and our guests
Personal information is collected to help us make your reservation and provide the services you request at our hotel, to ensure that we meet your needs while you are staying with us, and / or to allow us to contact you. you in connection with any questions regarding your reservation or stay with us. In the normal course of our business to allow us to manage your reservation on the basis that processing is required to fulfill our contract with you to provide our services
To inform our guests
We may use the Personal Information provided by you to send you offers for our hotels and advise you on promotions or to inform you of offers or other information that may be of interest to you. You will be able to opt out of such communication at any time by sending us an email at: firstname.lastname@example.org
Storage and protection of your data
We will store personal information about you while we provide services to you, while you work for or with us, or while we address a question, complaint or request you have made to us, as this is applicable in our communication with you. If we have a contract or other agreement with you, we will follow the obligations to maintain that agreement.
We may store data longer if we have a legal obligation to store it or to maintain the necessary records for legal, financial, compliance or other reporting obligations and to enforce our rights and agreements. We may also store data about you for statistical analysis or research purposes.
The deletion of data in accordance with properly issued, valid and verified requests related to GDPR by a natural or legal person entitled to make such a request will be made within a reasonable time; data in archives that are not linked may take longer than active data.
We restrict access to your information to those who must use it for that purpose. Our retention periods are based on business needs and your information, which is no longer needed, will be irreversibly deleted in a secure manner. Where we do not need to store all of your information in its entirety, we will obscure or aggregate it, such as online log files. This is to ensure that we do not store your information for longer than necessary.
We take appropriate security measures to protect personal information against loss, misuse and unauthorized access, alteration, disclosure or destruction. We have also implemented measures to maintain the continuing confidentiality, integrity and availability of systems and services that process personal information, and will restore the availability and access to data in a timely manner in the event of a physical or technical incident.
For reservations made through our online booking system, your personal information is transmitted through a secure server protocol that encrypts all your personal and credit card information. The encryption method used is the industry standard Secure Socket Layer (SSL) technology.
Third party service providers
We use a built-in Google Maps map on our website. Our website connects to the Google Maps API to display these maps. The Google Maps API requires your IP address.
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